Stop paying for IT only when it breaks
If your network goes down right now, would you know before your team starts complaining? MiBOT runs your IT proactively for R480 per user per month (excl VAT, 12-month contract) — less than 1 hour of break-fix labour.
- 24/7 monitoring on your network, printers, Wi-Fi, and firewalls
- Sub-1-hour response time on logged incidents
- Monthly health reports — no more invisible IT
- Local teams in Centurion (Gauteng) and Rustenburg (North West)
Here's exactly what happens when something breaks.
We see it. We fix it. Often before you even notice.
What “normal” IT looks like in most SA businesses
Most businesses we speak to are running day-to-day on a network that somebody set up at some point, and it kind of just… grew.
The team sits with these daily frustrations — email’s slow, the printer won’t connect, files take forever, someone can’t get onto the VPN — and everyone just accepts it as normal. It becomes background noise.
The real risk isn’t even the frustration — it’s what you can’t see. Most SA businesses find out from a user, not from a system. Because nobody’s watching. We are.
Break-Fix waits for failure. MiBOT prevents it.
Monitor
We watch your network, printers, Wi-Fi access points, and firewalls — 24 hours a day, 7 days a week. The moment a server’s CPU spikes or a disk starts failing, our team knows. Your team doesn’t have to.
Scan
Continuous vulnerability scanning across endpoints and servers. Antivirus on its own is like having a lock on your front door but leaving all the windows open — we layer scanning, patching, and ransomware protection together so the windows close too.
Patch
Operating-system and application updates rolled out on a documented schedule. Critical security patches expedited. No more “we meant to update that last quarter” conversations after an incident.
Report
A monthly report lands in your inbox showing what happened, what we caught, what we patched, and what we recommend next. You finally have visibility into what your IT spend is buying.
Six pillars. One predictable monthly bill.
Monitoring & Security
24/7 watch on servers, network gear, endpoints, and firewalls. Antivirus, ransomware protection, and Privacy Mode controls layered together — not antivirus alone.
Microsoft 365
Licensing, mailbox management, OneDrive, Teams, SharePoint, and the security baseline that goes with them. Conditional access, MFA, and PAMM-controlled admin rights configured by default.
Backup & Recovery
Daily backups of servers and Microsoft 365 mailboxes to immutable storage. Tested restore drills so when the day comes, we already know it works — we’re not finding out for the first time.
Communications
VoIP, email, and collaboration platforms managed end-to-end. Number porting, hunt groups, and call-flow design for businesses that can’t afford a dropped customer call.
Desktop & End-User Support
Helpdesk tickets answered by people in Centurion and Rustenburg — not an overseas call centre, not a chatbot. Sub-1-hour response on logged incidents, with named technicians who learn your environment.
Network & Infrastructure
Switches, Wi-Fi access points, routers, and VPN tunnels. Monitored, patched, and documented — not held together with someone’s memory of how it was set up three years ago.
Dedicated > generic helpdesk
When something happens, you’re not explaining your network to a stranger on a helpdesk. The technician answering your call already knows your environment — your servers, your VPN setup, who the key people are, where the on-site server room is.
We’ve heard the line a thousand times: “We’ve got a guy that comes in when something breaks, but half the time we don’t even know there’s a problem until someone complains.” That’s the gap. We close it.
And on the management side, you stop wondering. No more “we’re paying someone, but I have no visibility into what they’re actually doing.” You get a named account manager, a monthly report, and a documented SLA you can hold us to.
- 21+
- Years in SA IT
- ISO 27001
- Internally certified
- Dual
- Offices Centurion + Rustenburg
- <1hr
- Response on logged incidents
- Monthly
- Reports to operators
Four steps. Six weeks to predictable IT.
- Week 1
Assess
Step one, we come in and do a proper assessment — not a sales exercise, an actual technical review of what you’ve got. Servers, network, endpoints, backup state, security posture, licensing.
- Week 1–2
Design
We document the SLA that matches your business. Response targets, in-scope services, monthly reporting cadence, escalation paths. You see exactly what you’re paying R480/user/month for before you sign.
- Weeks 2–4
Onboard
Monitoring agents deployed across your fleet. Backup connectors wired up. Documentation captured. Microsoft 365 security baseline applied. Helpdesk credentials issued to your team.
- Ongoing
Manage
From there forward: 24/7 monitoring, sub-1-hour response on tickets, patch cycles, monthly reports. The whole point is that you shouldn’t have to think about IT. That’s our job.
Managed IT support — FAQ
What does R480 per user per month actually include?
Everything in the six service pillars: 24/7 monitoring, Microsoft 365 management, backup and recovery, communications, desktop / end-user support, and network / infrastructure. The price is excluding VAT, on a 12-month contract. It works out to less than the cost of a single hour from a Break-Fix IT company.
We already have an IT guy. Why would we change?
We’re not here to argue with an internal IT person — we work alongside them. The question is usually whether you have 24/7 monitoring, documented backups, a patch schedule, a security baseline, and visibility into all of it. Most one-person shops can’t deliver all six at once. We can.
How fast do you respond when something breaks?
Sub-1-hour response on logged incidents. Critical incidents (server down, suspected ransomware, business-stopping outage) get prioritised immediately. The whole point of proactive monitoring is that most problems we catch before your team even notices — the response-time conversation only matters for the ones that slip past prevention.
Do you only support businesses in Centurion and Rustenburg?
On-site support is anchored on our two offices: Centurion (54 Union Avenue, Kloofsig) for Gauteng, and Rustenburg (193 Kock Street) for the North West / Bojanala corridor. Remote support — which covers the vast majority of day-to-day tickets — reaches businesses across our service area.
What’s “Privacy Mode” and PAMM?
Privacy Mode is our internal control set for limiting where customer data flows during support sessions — nobody on our team sees your data unless they need to for a specific ticket. PAMM (Privileged Access Management Mode) means admin rights to your environment are time-boxed and approved, not sitting permanently on someone’s desktop. Both are trust signals: we treat your data the way we treat ours.
Break-Fix waits for failure. MiBOT prevents it.
Stop wondering whether your IT will hold up. Get a proper assessment, see exactly what R480/user/month covers, and decide from there.
Get my IT health check