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Terms of Service

The terms and conditions governing the use of our website and services.

Last updated: 10 April 2026

1. Agreement to Terms

By accessing or using the MiBOT Support website at www.mibot.co.za ("the Website") or purchasing any of our services or products, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Website or services.

MiBOT Support is operated from South Africa. These Terms are governed by the laws of the Republic of South Africa.

2. Services

MiBOT Support provides managed IT services, including but not limited to:

  • SLA-based IT support and helpdesk services
  • Microsoft 365 management and administration
  • Cyber security solutions and monitoring
  • Backup and disaster recovery services
  • VoIP and business phone systems
  • Proactive IT infrastructure monitoring

Specific service terms, deliverables, and service level agreements are defined in individual service agreements entered into between you and MiBOT Support.

3. Merchant of Record

Paddle.com Market Limited ("Paddle") is our Merchant of Record for all online transactions. When you purchase a service or product through our Website, you are entering into a transaction with Paddle, who is responsible for:

  • Processing your payment
  • Calculating and collecting applicable sales tax and VAT
  • Issuing invoices and receipts
  • Processing refunds in accordance with our Refund Policy

By completing a purchase, you also agree to Paddle's Terms of Service and Privacy Policy.

4. Account and Access

Certain services may require you to create an account or provide credentials. You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorised use of your account

5. Acceptable Use

You agree not to:

  • Use our Website or services for any unlawful purpose
  • Attempt to gain unauthorised access to our systems or networks
  • Interfere with or disrupt the Website or services
  • Upload or transmit malicious code, viruses, or harmful content
  • Use our services to send spam, phishing emails, or other unsolicited communications
  • Reproduce, duplicate, or resell any part of our services without express written permission

6. Intellectual Property

All content on this Website, including text, graphics, logos, images, and software, is the property of MiBOT Support or its licensors and is protected by South African and international copyright, trademark, and intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from any content on this Website without our prior written consent.

7. Service Level Agreements

Managed IT services are provided under individual Service Level Agreements (SLAs) that define:

  • Scope of services and deliverables
  • Response and resolution times
  • Escalation procedures
  • Service hours and availability
  • Fees and payment terms

In the event of a conflict between these Terms and a specific SLA, the SLA shall prevail with respect to the services covered by that agreement.

8. Fees and Payment

  • Fees for services are as set out in your service agreement or as displayed on the Website at the time of purchase.
  • All online payments are processed by Paddle as our Merchant of Record.
  • Prices may be displayed inclusive or exclusive of VAT as indicated. Paddle will calculate and collect applicable taxes.
  • Late payment of invoices may result in suspension of services after written notice.

9. Limitation of Liability

To the maximum extent permitted by South African law:

  • MiBOT Support shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services or Website.
  • Our total liability for any claim arising from our services shall not exceed the total fees paid by you to us in the 12 months preceding the claim.
  • We are not liable for any loss or damage resulting from circumstances beyond our reasonable control, including but not limited to loadshedding, internet outages, natural disasters, or third-party service failures.

10. Indemnification

You agree to indemnify and hold harmless MiBOT Support, its directors, employees, and agents from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from your use of our services, your breach of these Terms, or your violation of any third-party rights.

11. Data Protection

We process personal information in accordance with the Protection of Personal Information Act (POPIA) and our Privacy Policy. As an ISO 27001 certified organisation, we implement robust information security controls to protect your data.

12. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information disclosed during the course of our business relationship. This obligation survives the termination of any service agreement.

13. Termination

  • Either party may terminate managed services in accordance with the cancellation terms in our Refund Policy and any applicable SLA.
  • We may suspend or terminate your access to services immediately if you breach these Terms.
  • Upon termination, we will provide reasonable assistance with transitioning your IT services to another provider, subject to payment of outstanding fees.

14. Force Majeure

Neither party shall be liable for any failure or delay in performing obligations due to circumstances beyond reasonable control, including but not limited to loadshedding, internet service disruptions, natural disasters, pandemics, labour disputes, or government actions.

15. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of South Africa. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of the Republic of South Africa.

16. Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our Website or services after changes constitutes acceptance of the revised Terms.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

18. Contact Us

If you have any questions about these Terms of Service, contact us:

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