Privacy Policy
Last updated: 06 Nov 2025
This Privacy Policy explains how MiBot Support ("we", "us", "our") collects, uses, discloses, and protects personal information when you use our website and services. We comply with the Protection of Personal Information Act (POPIA) of South Africa and, where applicable, the General Data Protection Regulation (GDPR) of the European Union.
Information We Collect
- Contact details you provide (e.g., name, email, phone).
- Service-related information you submit via forms or support channels.
- Usage data (pages viewed, device and browser information). Analytics are only collected with your consent.
- Cookies and similar technologies for essential site functionality and, with consent, analytics.
How We Use Information
- Provide and improve our services and website.
- Respond to enquiries and provide support.
- Security, fraud prevention, and legal compliance.
- Analytics (only if you consent) to understand site usage and performance.
Lawful Basis / Justification
We process personal information under POPIA’s justifications and GDPR legal bases, including: consent, performance of a contract, legitimate interests, and compliance with legal obligations.
Cookies
We use essential cookies that are strictly necessary for the website to function. Optional analytics cookies are disabled by default and are only enabled with your consent. You may change your choices at any time using the “Manage Cookies” control.
Analytics
We use privacy-friendly analytics (Umami). Analytics are only loaded after you consent via the cookie banner. "Do Not Track" (DNT) signals are honoured by default.
Data Sharing
We do not sell personal information. We may share data with trusted service providers who assist in operating our website and services, bound by appropriate confidentiality and data protection obligations, or where required by law.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy and to comply with legal obligations.
Your Rights
- Access, correct, or delete your personal information.
- Object to or restrict processing in certain circumstances.
- Withdraw consent at any time where processing is based on consent.
- Lodge a complaint with the Information Regulator (South Africa) or relevant supervisory authority.
International Transfers
Where data is transferred outside of South Africa or your jurisdiction, we implement appropriate safeguards in accordance with applicable law.
Security
We implement reasonable technical and organisational measures to protect personal information. However, no method of transmission or storage is completely secure.
Contact
For privacy enquiries or to exercise your rights, contact us at privacy@mibot.co.za.