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Refund Policy

Our refund and cancellation terms for services and products.

Last updated: 10 April 2026

1. Overview

At MiBOT Support ("we", "us", "our"), we strive to deliver exceptional IT services and ensure your satisfaction. This Refund Policy outlines the terms under which refunds, credits, or cancellations may be granted for our services and products.

2. Payment Processing

All payments are processed by Paddle.com Market Limited ("Paddle"), our Merchant of Record. Paddle handles all billing, invoicing, sales tax, and VAT on our behalf. When you make a purchase, you are transacting with Paddle and their billing terms apply.

Refund requests are processed through Paddle. Refunds will be returned to the original payment method used at the time of purchase.

3. Managed IT Services (Monthly Subscriptions)

3.1 Cancellation

  • You may cancel your managed IT services subscription at any time by providing written notice to info@mibot.co.za.
  • Cancellation takes effect at the end of the current billing period. You will continue to receive services until the end of the period you have already paid for.
  • We require a minimum of 30 days' written notice for cancellation of monthly managed services agreements.

3.2 Refunds for Monthly Services

  • Monthly subscription fees are non-refundable once the billing period has commenced.
  • If you cancel mid-month, you will not be charged for the following month, but no pro-rata refund will be issued for the current month.
  • In exceptional circumstances where services were not delivered as agreed, we may offer a credit or partial refund at our discretion.

4. One-Time Services and Projects

4.1 Before Work Commences

If you cancel a one-time project or service engagement before work has commenced, you are entitled to a full refund of any amounts paid, less any reasonable administrative costs.

4.2 After Work Has Commenced

  • Once work has commenced on a project, refunds will be calculated based on the work completed to date.
  • We will provide a breakdown of work completed and any costs incurred.
  • Any deliverables already provided remain your property.

4.3 Completed Projects

Refunds are not available for completed projects where the deliverables have been accepted or where the scope of work has been fulfilled as agreed.

5. Digital Products and Tools

For any digital products, templates, or tools purchased through our website:

  • You may request a refund within 14 days of purchase if the product does not function as described.
  • Refund requests must include a description of the issue encountered.
  • Refunds are not available if the product has been substantially used or if the issue is due to incompatibility with your environment that was documented prior to purchase.

6. How to Request a Refund

To request a refund, please contact us with the following information:

  • Your name and company name
  • The service or product for which you are requesting a refund
  • Your order or invoice number
  • The reason for your refund request

Contact us at:

We aim to respond to all refund requests within 5 business days. Approved refunds are processed by Paddle and typically appear on your statement within 5–10 business days, depending on your payment provider.

7. Disputes

If you are not satisfied with the outcome of a refund request, you may escalate the matter by contacting Paddle directly through their support channels, or by contacting us at info@mibot.co.za to discuss further resolution options.

8. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated "Last updated" date. The policy in effect at the time of your purchase applies to that transaction.

9. Contact Us

If you have any questions about this Refund Policy, contact us:

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