Managed IT · Brits
IT support Brits — dispatched from Rustenburg
MiBOT has no Brits office; technicians dispatch to Brits and Hartbeespoort from our Rustenburg office at 193a Kock Street. R450 per user per month (excl VAT); on-site visits: add-on, quoted on your call.
Brits dispatch
- RustenburgDispatch base
- CenturionOffice
- Your office, BritsDispatched from Rustenburg
- Detected
- Diagnosed<1 hr
- Fixed
- Never noticedYou never noticed
Meet your North West IT team
Brits sits in the same Bojanala Platinum District as our Rustenburg office, so on-site dispatch into the Brits CBD and the Madibeng industrial areas comes from a team that knows the North West road network — not a contractor routed out from Johannesburg when something finally breaks.
The Brits area mixes agriculture, agri-processing, and platinum-belt manufacturing and supply. Those operations need stable connectivity between farm, plant, and office, accounting that closes reliably, and backups that actually restore — the proactive baseline of our managed service.
Hartbeespoort and the surrounding tourism, hospitality, and professional-services businesses rely on guest Wi-Fi, payment terminals, and Microsoft 365 running without surprises. Flat R450/user/month billing means a busy season never arrives with a call-out invoice for remote support.
Mining-services suppliers around Brits and Madibeng are increasingly asked for documented cyber-security controls before purchase orders are released. We bring the framework so you keep qualifying as a supplier into the platinum belt.
Remote-first matters more in Bojanala than in the cities: a farm office outside Brits or a plant on the Madibeng side of the N4 cannot wait for a technician to drive out every time a workstation misbehaves. When a fault is physical — a lightning-struck switch, a failed depot server, a new site to cable — the diagnosed job is quoted, approved, and a technician is dispatched from Kock Street along the N4.
MiBOT has run managed IT since 1999, and the Rustenburg office is the North West half of a two-office footprint, not a satellite.
Where we deliver it
| Region | How we deliver it |
|---|---|
| Gauteng | Office — Centurion |
| North West | Office — Rustenburg |
| Western Cape (incl. Cape Town) | Remote |
| Elsewhere in South Africa | Remote |
On-site visits: add-on, quoted on your call
R450 (excl VAT) per user per month
No fixed term — 30 days' written notice
Included in R450
- Unlimited remote support
- Patch management
- Network monitoring
- Antivirus & anti-ransomware
- Sub-1-hour response on logged incidents
What our clients say on Google
5.0 out of 5 · 44 Google reviews
Great customer service. Very professional. Thanks.
5.0 out of 5 from 44 Google reviews by South African businesses we support — unedited, straight from our Google Business Profile. Leave your own review
Brits IT support — FAQ
Where are you based relative to Brits?
Our nearest office is in Rustenburg (193a Kock Street) — the same Bojanala Platinum District as Brits. On-site visits to Brits, Hartbeespoort and the Madibeng area are dispatched from there, while the core of managed IT (unlimited remote support, patch management, network monitoring, antivirus and anti-ransomware) is delivered remotely on the same SLA — sub-1-hour response on logged incidents, Mon–Fri 08:00–17:00.
Is this run out of Johannesburg like ‘national’ IT companies?
No — and that’s the point. A national IT company routes your tickets through a central helpdesk and sends a contractor out from the city when something breaks. We dispatch on-site from Rustenburg, in the same North West district, by a team that knows the local context. Same proactive managed-IT model, but the regional presence is real.
Do you understand agri and mining-services suppliers near Brits?
Yes — the Bojanala client base is heavily agri- and mining-services-adjacent. We’re used to the documentation, change-control, and audit-trail expectations that come with supplying the platinum belt and agri-processing, and our pillars (monitoring, M365, backup, communications, desktop, network) map directly onto what those buyers ask to see.
What does the R450/user/month cover for a Brits business?
The flat fee covers unlimited remote support, patch management, network monitoring, antivirus and anti-ransomware — excl VAT. It's a per-user line item with no call-out fees for remote support — less than an hour of typical break-fix labour per user. On-site work is R500 call-out plus R550 per hour, both excl VAT. Backup and recovery, Microsoft 365 management and VoIP/communications are services we also offer, quoted separately as add-ons.
How is an on-site visit to Brits or Hartbeespoort arranged?
The engineer working the ticket remotely decides the fault needs hands on the hardware, you approve the quote, and a technician is dispatched from Kock Street in Rustenburg. On-site visits are an add-on quoted on your call — the monthly fee covers unlimited remote support and the sub-1-hour response on logged incidents, Mon–Fri 08:00–17:00, not travel — and the technician leaves with the fault already diagnosed and the part on board.
Can managed IT work with patchy connectivity outside Brits?
Yes, with the right design. We configure LTE failover where fibre or fixed wireless is thin, size backups so they complete over the link you actually have, and keep the monitoring agents lightweight so a farm office or a plant on the Madibeng side still reports into the Rustenburg desk. Where a site genuinely needs a hardware-level fix we say so and quote it — we do not pretend a remote session can repair a cable.