IT SUPPORT — MEDICAL PRACTICES
IT support for medical practices — patient data protected, practice always running
Managed IT for SA medical and healthcare practices — ISO/IEC 27001:2022 certified, POPIA-ready safeguards for patient records, independent backup, and a sub-1-hour SLA. Flat R450/user/month, excl VAT. On-site from Centurion & Rustenburg; remote nationwide.
- ISO/IEC 27001:2022 certified — for sensitive patient data
- POPIA-ready safeguards for medical records
- Independent backup of practice-management & billing data
- Sub-1-hour response on logged incidents — a frozen system can't stop a clinic
- ISO/IEC 27001:2022R0NQZTCU20260123ZAFIS1S3Verify
- 5.0 · 44 Google reviews
- Since 1999
- 2 offices
MiBOT provides managed IT to South African medical and healthcare practices — ISO/IEC 27001:2022-certified information security, POPIA-ready technical safeguards for patient records, hardened Microsoft 365, independent backup of practice-management data, and sub-1-hour response on logged incidents so patient care isn't held up by IT. Delivered nationwide remotely with on-site dispatch from our Centurion and Rustenburg offices, flat R450 per user per month (excl VAT).
What managed IT covers for a medical practice
Patient-data protection
Access control, encryption, MFA, and audited admin rights so patient records — among the most sensitive personal data POPIA recognises — are protected and seen only by authorised staff.
Always-on practice systems
Practice-management, billing, and booking systems that freeze mid-consult disrupt patient care. Proactive monitoring catches most issues first; what slips through gets a sub-1-hour response.
Independent backup of records
Separate, tested backup of practice-management data, patient records, and Microsoft 365 — so a ransomware hit or hardware failure never costs you a patient's history or your billing.
Hardened, filtered email and secure file sharing for referrals, results, and accounts — protecting patient information in transit, not just at rest.
R450 per user per month, excl VAT, 12-month contract
12-month contract, then 30 days' written notice
Included in R450
- Unlimited remote support
- Patch management
- Network monitoring
- Antivirus & anti-ransomware
- Sub-1-hour response on logged incidents
Why South African medical practices choose MiBOT
A medical practice can't pause for IT. When the practice-management system, billing, or booking platform freezes during consulting hours, patients wait, accounts stall, and the day's schedule unravels. Proactive monitoring and sub-1-hour response on logged incidents keep the clinic running.
Patient records are among the most sensitive personal information POPIA recognises, and the obligations on a practice are correspondingly heavy. We implement the technical safeguards — access control, encryption, MFA, tested backups, documented incident response — that support those obligations and protect that data.
Healthcare is a rising ransomware target precisely because patient data is critical and downtime is intolerable. Independent, tested backups of your practice-management data and records mean an attack is a recovery, not a catastrophe — and you never have to consider paying a ransom to see patients tomorrow.
MiBOT is certified to ISO/IEC 27001:2022 — independently audited (TNV Global, UAF/IAF accredited). For a practice handling patient data, that's proof your IT partner manages information security to the international standard, which matters when a medical-aid, a hospital group, or a patient asks how their data is protected. On-site work is dispatched from our Centurion and Rustenburg offices; the rest is delivered remotely nationwide.
IT support for medical practices — FAQ
How do you protect our patient records?
With layered technical safeguards: access control so only authorised staff see records, encryption at rest and in transit, MFA on every account, audited admin rights, and independent tested backups. These support the POPIA obligations a practice carries over patient data — among the most sensitive personal information the Act recognises.
What happens if our practice-management system goes down during clinic hours?
Most issues are caught proactively before they affect you — we monitor your systems continuously. If something does go down, it gets a sub-1-hour response on the SLA, with patient-care-blocking incidents escalated immediately. The aim is that a system failure never stops you seeing patients.
Are you a healthcare-compliance consultancy?
No — we're your IT partner. We implement the technical safeguards (security, access control, encryption, backups, incident response) that SUPPORT your POPIA and practice-governance obligations. Your compliance adviser or practice manager owns the framework; we make the technology underneath it hold up, and our own information security is certified to ISO/IEC 27001:2022.
Do you have to install equipment in our rooms?
Rarely — monitoring, security, Microsoft 365, backup, and helpdesk are delivered remotely nationwide, with sub-1-hour response on logged incidents. On-site work (a hardware swap, a network issue in the rooms) is dispatched from our Centurion and Rustenburg offices, and we coordinate local hands where on-site is genuinely required.
Managed IT across our service area
Other areas we cover
What's included
Service specialisations by city
IT support by industry
Since 1999
Protect patient data, keep your practice running — free assessment
We review your security, backups, and POPIA-supporting safeguards honestly, then close the gaps. ISO 27001:2022-certified information security, sub-1-hour response on logged incidents, flat R450/user/month.