IT support for medical practices — patient data protected, practice always running
Managed IT for SA medical and healthcare practices — ISO 27001 internally certified, POPIA-ready safeguards for patient records, independent backup, and a sub-1-hour SLA. Flat R450/user/month, excl VAT. On-site from Centurion & Rustenburg; remote nationwide.
- ISO 27001 internally certified — for sensitive patient data
- POPIA-ready safeguards for medical records
- Independent backup of practice-management & billing data
- Sub-1-hour SLA — a frozen system can't stop a clinic
Rather just book a call? Book a 30-min consultation →
MiBOT provides managed IT to South African medical and healthcare practices — ISO 27001 internally certified processes, POPIA-ready technical safeguards for patient records, hardened Microsoft 365, independent backup of practice-management data, and a sub-1-hour SLA so patient care isn't held up by IT. Delivered nationwide remotely with on-site dispatch from our Centurion and Rustenburg offices, flat R450 per user per month (excl VAT).
Here's exactly what happens when something breaks.
We see it. We fix it. Often before you even notice.
What managed IT covers for a medical practice
Patient-data protection
Access control, encryption, MFA, and audited admin rights so patient records — among the most sensitive personal data POPIA recognises — are protected and seen only by authorised staff.
Always-on practice systems
Practice-management, billing, and booking systems that freeze mid-consult disrupt patient care. Proactive monitoring catches most issues first; what slips through gets a sub-1-hour response.
Independent backup of records
Separate, tested backup of practice-management data, patient records, and Microsoft 365 — so a ransomware hit or hardware failure never costs you a patient's history or your billing.
Secure communications
Hardened, filtered email and secure file sharing for referrals, results, and accounts — protecting patient information in transit, not just at rest.
Why South African medical practices choose MiBOT
A medical practice can't pause for IT. When the practice-management system, billing, or booking platform freezes during consulting hours, patients wait, accounts stall, and the day's schedule unravels. Proactive monitoring and a sub-1-hour SLA keep the clinic running.
Patient records are among the most sensitive personal information POPIA recognises, and the obligations on a practice are correspondingly heavy. We implement the technical safeguards — access control, encryption, MFA, tested backups, documented incident response — that support those obligations and protect that data.
Healthcare is a rising ransomware target precisely because patient data is critical and downtime is intolerable. Independent, tested backups of your practice-management data and records mean an attack is a recovery, not a catastrophe — and you never have to consider paying a ransom to see patients tomorrow.
MiBOT's processes are ISO 27001 certified — independently audited. For a practice handling patient data, that's proof your IT partner manages information security to the international standard, which matters when a medical-aid, a hospital group, or a patient asks how their data is protected. On-site work is dispatched from our Centurion and Rustenburg offices; the rest is delivered remotely nationwide.
- 25+
- Years in SA IT
- ISO 27001
- Internally certified
- Dual
- Offices Centurion + Rustenburg
- <1hr
- Response on logged incidents
- Monthly
- Reports to operators
IT support for medical practices — FAQ
How do you protect our patient records?
With layered technical safeguards: access control so only authorised staff see records, encryption at rest and in transit, MFA on every account, audited admin rights, and independent tested backups. These support the POPIA obligations a practice carries over patient data — among the most sensitive personal information the Act recognises.
What happens if our practice-management system goes down during clinic hours?
Most issues are caught proactively before they affect you — we monitor your systems continuously. If something does go down, it gets a sub-1-hour response on the SLA, with patient-care-blocking incidents escalated immediately. The aim is that a system failure never stops you seeing patients.
Are you a healthcare-compliance consultancy?
No — we're your IT partner. We implement the technical safeguards (security, access control, encryption, backups, incident response) that SUPPORT your POPIA and practice-governance obligations. Your compliance adviser or practice manager owns the framework; we make the technology underneath it hold up, and our own processes are ISO 27001 certified.
Do you have to install equipment in our rooms?
Rarely — monitoring, security, Microsoft 365, backup, and helpdesk are delivered remotely nationwide on the sub-1-hour SLA. On-site work (a hardware swap, a network issue in the rooms) is dispatched from our Centurion and Rustenburg offices, and we coordinate local hands where on-site is genuinely required.
Try us with zero risk on your side
No money-back gimmicks — just transparent terms and a free assessment so you know exactly what you’re getting before you commit a cent.
Start with a free IT assessment
We come in and do a proper technical review of what you’ve got — servers, network, endpoints, backup state, security posture — not a sales exercise. No obligation, no cost.
Flat R450/user/month — no surprise call-out fees
What we quote is what you pay. One predictable per-user line item every month, excl VAT — never an unexpected after-the-fact call-out invoice.
A documented SLA you can hold us to
Before you sign, you see exactly what’s in scope: response targets, reporting cadence, escalation paths. Transparent terms, written down — not a verbal promise.
Sub-1-hour response on logged incidents
Critical incidents are prioritised immediately. Most problems we catch through proactive monitoring before your team even notices them.
Managed IT across our service area
Other areas we cover
What's included
Protect patient data, keep your practice running — free assessment
We review your security, backups, and POPIA-supporting safeguards honestly, then close the gaps. ISO 27001 internally certified, sub-1-hour SLA, flat R450/user/month.
Get a free IT assessment →